Trinity Institute Australia

CHC52021 Diploma of Community Services

(CRICOS Code: 112573J)


This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management. Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

On successful completion of this course students are awarded the nationally recognised qualification: CHC52021 Diploma of Community Services.

Course Duration
Trinity Institute (Australia) delivers this qualification over 104 weeks, including 51 weeks of training and assessment, 21 weeks of vocational placement, and 32 weeks of holidays.

Vocational Placement
This course offering includes compulsory Vocational Placement of 420 hours (20 hours per week for 21 weeks), conducted in two separate placements. Specific information about Vocational Placement can be found in the Student Handbook and course materials.

This course is conducted with a blended learning model that includes face-to-face learning in classrooms and simulated workplaces, interactive online learning, and vocational placement. 

Trinity Institute (Australia) campuses:

  • 43 Hunter Street, Parramatta NSW 2150
  • Level 5, 770 George Street, Sydney NSW 2000

Career Outcomes
Graduates may be able to seek employment in a range of roles, including:

  • Community Services Coordinator
  • Community Services Case Manager
  • Support Facilitator
  • Case Coordinator

Education Pathways
Students are provided with advice on employment and training options throughout the delivery of the program.

After achieving the CHC52021 Diploma of Community Services students may choose to continue their education in a range of higher education qualifications in the community services sector.

Please contact Team Trinity for current course fees.

Payment terms and conditions are included in the International Student Handbook. Additionally a detailed payment plan and payment arrangements are provided in the letter of offer and written agreement which is provided to the student for their review and agreement prior to acceptance into the course. The agreement also includes details of additional fees and charges, which may be applicable.

International students are also required to take out Overseas Health Insurance Cover before arriving in Australia. Trinity Institute (Australia) provides details of OSHC providers in the International Student Handbook.

Additional costs associated with living in Australia are outlined in the International Student Handbook. Students should carefully review these costs in relation to budgeting. Further information can be found at

Trinity Institute (Australia) has the following entry requirements:

International students must:

Be at least 18 years of age.

Meet the following education requirements:

  • Year 12 or equivalent; or
  • a Certificate III qualification or equivalent or above.

Meet the following English requirements:

  • Have an IELTS academic score of 6.0 or equivalent (test must have been taken be no more than 12 months ago).
    NOTE: English language competence can also be demonstrated through documented evidence of any of the following:
  • Educated for 5 years in an English-speaking country; or
  • Successful completion of at least 6 months of a Certificate IV level course or above in an Australian education institution; or
  • Successful completion of an Oxford English language placement test with an overall score of not less than Level B2 (Upper Intermediate).

Trinity Institute (Australia) also conducts an entry interview with all prospective students to confirm their details and ensure that the course selected is the most appropriate for their needs.

Training and assessment is scheduled for 20 hours attendance per week during terms. It is recommended that students spend an additional 4 hours per week on study, research, practice and assessment preparation. Assessments are conducted using a variety of methods for theory and practical. At the beginning of each unit you will receive details of assessment tasks to be completed. Workplace-based assessments are also conducted while students are at their Vocational Placement workplace.

The timing for this course is as per our current timetable. Please contact us via email for details.

The facilities and equipment that will be provided for this course are:

  • Training rooms
  • Simulated community services work environments with associated equipment
  • Personal protective uniform work shirt

The equipment that students need to provide themselves includes:

  • A laptop that is installed with Microsoft Office or similar
  • Uniform: black trousers, black non-slip shoes
  • And other text books, equipment as listed on Student Resources List prior to enrolment.

Course Progress
Note that for international students’ satisfactory course progress is required in order to meet visa requirements. More information can be found in the Student Handbook.

To attain this qualification, 20 units of competency must be successfully completed.  The units offered are:

  • CHCLEG003 Manage legal and ethical compliance
  • HLTWHS003 Maintain work health and safety
  • BSBPEF401 Manage personal health and wellbeing
  • CHCDEV005 Analyse impacts of sociological factors on people in community work and services
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCDIV003 Manage and promote diversity
  • CHCDIV001 Work with diverse people
  • CHCDFV001 Recognise and respond appropriately to domestic and family violence
  • CHCCCS007 Develop and implement service programs
  • CHCCSM013 Facilitate and review case management
  • CHCPRT029 Work within a practice framework
  • CHCPRP003 Reflect on and improve own professional practice
  • CHCPOL003 Research and apply evidence to practice
  • CHCCCS004 Assess co-existing needs
  • CHCPRP001 Develop and maintain networks and collaborative partnerships
  • CHCCSL001 Establish and confirm the counselling relationship
  • CHCCCS009 Facilitate responsible behaviour
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCMGT005 Facilitate workplace debriefing and support processes
  • CHCPRP005 Engage with health professionals and the health system


At Trinity Institute (Australia), we are driven by our goal to empower our students to meet their full potential. We aim to do so by providing an effective learning environment that challenges and stimulates the minds of our students. We have found that learning is more effective when students enjoy themselves.


A college may be an academic entity, but its responsibilities go far beyond studies. Trinity Institute (Australia) recognises this, and endeavours to ensure that each and every student has the opportunity to develop themselves and become well-rounded individuals in the professional world. Our commitment to achieving this is evident in the strong work ethic of our teaching staff, our cultural mix and our emphasis on personal and academic development. We value the diverse background of our learners and demonstrate this in our teaching, curriculum and services.

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